1. Introduction
This Privacy Policy describes how Nexa Journal ("we," "our," or "us") collects, uses, and shares your personal information when you use our trading journal and analytics platform.
Our Commitment: We are committed to protecting your privacy and maintaining the security of your personal and trading data.
By using our Service, you agree to the collection and use of information in accordance with this policy.
Disclaimer: Nexa Journal is a journaling and analytics SaaS platform only. We do not provide brokerage services, investment advice, or handle customer funds.
2. Information We Collect
2.1 Personal Information
When you create an account, we collect:
- Name and email address
- Password (encrypted)
- Profile preferences and settings
- Payment information (processed by secure third-party providers)
2.2 Trading Data
As part of our service, we collect and store:
- Trade entries and details
- Trading notes and observations
- Screenshots and attachments
- Performance metrics and analytics
- Trading calendar events
- Custom tags and categories
2.3 Usage Information
We automatically collect certain information about your use of our Service:
- IP address and browser information
- Device type and operating system
- Pages visited and features used
- Time stamps and session duration
- Referring websites
3. How We Use Your Information
3.1 Service Provision
We use your information to:
- Provide and maintain the Nexa Journal platform
- Process and store your trading data
- Generate analytics and performance reports
- Sync data across your devices
- Provide customer support
3.2 Communication
We may use your email address to send:
- Service announcements and updates
- Security notifications
- Billing and payment confirmations
- Optional newsletter and tips (with consent)
3.3 Service Improvement
We analyze usage patterns to:
- Improve platform performance and reliability
- Develop new features and functionality
- Fix bugs and technical issues
- Enhance user experience
4. Information Sharing and Disclosure
Important: We do not sell, trade, or rent your personal information to third parties for marketing purposes.
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Cloud hosting and data storage
- Payment processing
- Email delivery services
- Analytics and monitoring
- Customer support tools
These providers are contractually bound to protect your information and use it only for specified purposes.
4.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes
- Protect our rights and property
- Ensure user safety
- Investigate fraud or security issues
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will provide notice before your information is transferred to a new entity.
5. Data Security
Technical Safeguards
- 256-bit SSL encryption in transit
- AES-256 encryption at rest
- Regular security audits
- Automated backup systems
- Multi-factor authentication
Administrative Safeguards
- Limited access controls
- Employee security training
- Background checks for staff
- Incident response procedures
- Regular security assessments
Security Commitment: While we implement industry-standard security measures, no method of transmission over the Internet is 100% secure. We continuously monitor and update our security practices.
6. Your Privacy Rights
Your Data Rights
Access
Request a copy of your personal data
Correction
Update or correct inaccurate information
Portability
Export your data in a standard format
Deletion
Request deletion of your account and data
Restriction
Limit how we process your information
Objection
Object to certain data processing activities
How to Exercise Your Rights
To exercise any of these rights, please:
- Log into your account settings
- Contact us at privacy@nexajournal.com
- Include your name, email, and specific request
- We will respond within 30 days
7. Cookies and Tracking Technologies
Types of Cookies We Use
| Cookie Type |
Purpose |
Duration |
| Essential Cookies |
Required for basic site functionality |
Session |
| Authentication Cookies |
Keep you logged in |
30 days |
| Preference Cookies |
Remember your settings |
1 year |
| Analytics Cookies |
Understand site usage (optional) |
2 years |
Managing Cookies
You can control cookies through:
- Browser settings to block or delete cookies
- Our cookie preferences center
- Opting out of analytics tracking
8. International Data Transfers
Our servers are primarily located in the United States. If you access our service from outside the US, your information may be transferred to, stored, and processed in the United States.
International Users: We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses and adequacy decisions.
9. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. Data Retention
Retention Periods
- Account Data: Retained until account deletion
- Trading Data: Retained until account deletion
- Usage Analytics: Maximum 2 years
- Payment Records: 7 years (legal requirement)
- Support Communications: 3 years
Account Deletion
When you delete your account:
- Personal data is deleted within 30 days
- Trading data is permanently removed
- Some data may be retained for legal obligations
- Anonymous analytics may be retained
11. Refund and Cancellation Policy
We provide a 7-day free trial period to evaluate our service. Payments made after the trial period are non-refundable.
Users can cancel their subscription at any time to stop future charges. Cancellations made after the trial period will prevent future billing but will not result in a refund for the current billing period.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will:
- Update the "Last Updated" date
- Send email notifications for significant changes
- Post prominent notices on our website
- Provide in-app notifications
Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.
13. Third-Party Services
Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those external services. We encourage you to review the privacy policies of any third-party services you access.
Third-Party Integrations
- Payment processors (Stripe, PayPal)
- Analytics services (Google Analytics)
- Email services (SendGrid)
- Cloud storage providers (AWS)